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FAQ

GENERAL
+How can I become an affiliate?

You can create an account to become an affiliate very easily, under the 'my account tab on the bottom of our website select 'affiliate'. This will then take you to the registration page where you can enter all the required details to create your account, a member of our team will then check these details and approve your account.

+How can I sell your products?

We now have a wholesale form on our website which you can simply and easily fill out and send directly to the correct department. This is located on the top menu of our website called 'wholesale'. Just fill this form out and we will be in touch with you shortly.

+How can I return my order/product?

If you wish to return an order you have placed or a particular product you have purchased from our website, please fill out our returns form which is found under the 'my account tab on the bottom of our website by selecting 'returns'. Once we have received your form it can take up to 2 working days for us to confirm your return.

+I placed an order but never received an email?

If you have placed an order and not received your order confirmation this can be for many reasons, you may have incorrectly typed in your email address or in the rare case our site may have not sent this. However this is not a problem, if you have registered an account you can login to your account from the 'my account' tab at the top or bottom of the website and track all your order history and progress. If you haven't registered, please email us via the contact form on our website which can be found under the information tab at bottom of the website.

+My coupon code isn't working?

Most coupon codes should work without any trouble as they have no expiry date unless stated otherwise. However if you are definitely entering your coupon code correctly and it doesn't seem to be working correctly, please email us via the contact form on our website which can be found under the information tab at bottom of the website and a member of our team will resolve this for you as soon as possible.

TEATOX
+What is a teatox?

A teatox is a natural and organic way to detox using herbal tea blends.

+How does Slendertoxtea work?

All usage guides can be read either on the back of your Slendertoxtea or further down the FAQ.

+How do I get the most out of my teatox?

You can get the most out of your teatox by following the correct usage instructions which are supplied on the back on your Slendertoxtea. Whilst detoxing we recommend that you eat and drink healthily, by doing this you will get the most from your teatox plan. You can follow our Eating Plan which is provided here and can be downloaded or printed!

+How long do I have to use my Slendertoxtea?

Do not worry your tea will not expire! However to get the best outcome for your body inside and out try and stick to your teatox plan. If you have stocked up on Slendertoxtea you can store it in an airtight container and store it in your freezer.

+Are there any side effects of the teatox?

The side effects can include cramping and increased visits to the bathroom but should not include diarrhea, vomiting, severe cramping or dizziness. Depending on the intensity of these side effects you can adjust the strength of your Slendertoxtea by soaking the tea bag for less time than usual. It is not normal to experience severe reactions and this could imply that you may be allergic to one of the ingredients in the tea. We do advise to begin your teatox on a weekend or your time off.

+Will teatoxing affect my contraception?

We cannot confirm this. However, to be on the safe side we advise the use of condoms during your teatox.

+How often can I teatox?

It is fine to do the teatox on a monthly basis example our 28 day teatox, it is not recommended to detox longer than a 3 months period without a rest in between. We recommend listening and looking at your body to see how you feel, you can stop the teatox at any time and if you feel you gain weight you can start another teatox.

+What do I do after my teatox has finished?

When your teatox has finished try and stick to your new healthy eating plan, remember to try and eat clean to help keep your metabolism running healthy, you may return to Slendertoxtea at any time. We always recommend drinking 2 litres of water per day.

+Do you have any eating tips during my teatox?

Yes we do! Check out our Eating Plan section.

+How do I use the teatox?

Use one teabag in the morning and one every other night for the duration of your teatox. Use a medium sized cup of warm or cold water (not boiling water) and allow to infuse for 3-5 minutes or as long as you wish but NO longer than 6 minutes. Sweeteners or honey may be added, but personally we prefer it without as it already tastes great! Make sure while detoxing, to drink plenty of water, we recommend around 2 litres per day. This will help reduce the effects that detoxing has on your body. Remember, that a teatox is a detox on the body, and the initial few days of detoxing may be difficult, especially when you're badly in need of a cleanse. Headaches, fatigue, interrupted sleep and hunger pangs are common during the these first few days, as this is is the toxins leaving your body. *Before embarking on any detox diet or health plan you may want to consult with your GP. If symptoms such as nausea, vomiting or prolonged diarrhoea occur cease use immediately and consult your GP. It is recommended to give yourself a break between teatoxing, we recommend a break of 1 week after your initial 28 day teatox.

+Will a teatox affect my contraceptive pill?

Our teatox might affect the accuracy of the contraceptive pill if you do not take it at the correct time. The best time to take your pill during your teatox plan is in the evening, as the cleansing process takes affect around 10 hrs after consuming the tea therefore your pill has been in your system long enough. Should you feel concerned you could use added protection during the course of your teatox.

+Can I use Slendertoxtea for medicinal purposes?

Slendertoxtea is not a medicinal product and is not to be used for medicinal purposes.

SHAKE
+How do I use the Slendertoxtea Shake?

You can find the how to use instructions on the back of the packaging on the Slendertoxtea Shake. However the shake is very easy to use, you simply add the suggested amount of protein powder with your scoop and mix with water or low fat milk (we love unsweetened Almond Milk here at Slendertoxtea HQ.)

+What flavours are there and will you make any others?

Currently are shake flavours are Vanilla, Coconut & Choc-Cookie. We have plans to create other flavours in the future, however we are always open to suggestions on what you would like so please let us know!

+What does the Shake do?

Our Slendertoxtea Shake is a meal replacement and helps suppress your appetite, cutting out either your breakfast or lunch meals. This will also keep you full to prevent unnecessary snacking to assist you in weight loss!

PAYMENT & SHIPPING
+How can I purchase Slendertoxtea products?

Our payment preference is PayPal as this is the fastest way to purchase. If you don't have a PayPal account, you can still select checkout with PayPal and pay via debit/credit card or select card payment at checkout upon which you will simply have to enter your card and billing details.

+Why have I been charged more than the website stated?

Since we are based in the UK our currency used is GBP and you may have been charged in this currency. Please make sure before confirming your order you have selected the right currency so you have the correct amount you will be paying.

+Do we ship abroad?

We currently ship to the UK at a cost of £4.00, you can receive Free UK Shipping if you spend £50.00 or more. We ship to Europe at a cost of £6.00 & our worldwide shipping cost is £10.00.

+What should i do if my order hasn't been delivered yet?

We dispatch all our orders within 24 hours of receiving them (Monday-Friday) excluding bank holidays. If you do not receive your parcel within the time frame please contact us and we will resolve your issue ASAP. If you place an order after 2pm your parcel will be shipped the following day. United Kingdom [1-3 Working Days] European Union [3-5 Working Days] Worldwide [5-10 Working Days]

+Why did my card or PayPal payment fail?

In the rare case of card payments failing, we advise you to contact us to make sure your payment has been received for your order. If you are paying via echeque your order will take longer to process until payment is confirmed, when paying by echeque your order will not apply for our 24 hours dispatch and you will have to wait until the echeque has cleared first.

+Who takes care of shipping?

All orders are dispatched by ourselves from the UK, although if you have ordered via Amazon your order will be despatched and delivered by them.

+When will my order arrive?

Please refer to the above question 'What should i do if my order hasn't been delivered yet?'.

+How do returns or refunds work?

We do provide returns and refunds to all customers who wish to do so. In the case of a return the product must be unopened and posted back to our return address of Slendertoxtea Ltd, Village Hall, School Lane, East Keswick, Leeds, LS17 9DA, UK. Upon receiving your return we will refund the amount of the product.

+I want to return my item and get a refund

If you are not 100% satisfied with your purchase and wish to return your items we offer a full money back guarantee on all unopened products. You can contact us via our contact form or email us at info@slendertoxtea.co.uk. Once we have received your details you can return your products to us and we will refund you the full purchase price of your product.



*Weight loss is only achieved through a combination of diet, adequate water intake and exercise. These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.